During a recent visit to Renmin University of China, Na Fu discussed what drive performance in the age of AI among HR leaders, academics, and industry experts.
The conversations challenged the assumption that adopting advanced technologies automatically improves performance. Participants highlighted that technology creates potential, and people release it.
True impact comes from human–technology complementarity, aligning digital tools with human strengths such as judgement, decision-making, collaboration, communication, ethical awareness, and adaptability in changing environments.
Digital transformation requires a deeper shift in how work is organised, how roles and responsibilities are redesigned, and how humans and technology enhance one another.
Organisations that succeed in the future will not simply be the most technologically advanced, they will be those that invest in people alongside systems.
As AI evolves, its value depends on how thoughtfully it is applied.
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